Increasing productivity in the office is something that CIOs are always concerned about. The business side is pushing for more revenue and more results from employees, and often times the technology in the office is what the leaders look to in order to achieve their goals. The result is more pressure on IT decision-makers and more strife between the business side and IT side when employees, given the tools they need, don't necessarily work well with them. A new survey from online retailer Crucial of 2,144 adults, including 1,012 who work in an office with computers, found that while the IT function in a company might be running smoothly and employees have all of the right tools they need to get their work done, workers are increasingly turning to their colleagues or even tapping into their own expertise to fix technology problems. The result? Lower productivity and a sense of distrust between those employees and the IT side. "It is interesting that while computers play such a pivotal role in the flow of an office's workload, many employees are choosing to remedy their computer issues without the assistance of a trained IT professional," says Roddy McLean, marketing director at Crucial. "As the modern office worker is more reliant on the performance of their computer, they have also become more adept at finding a do-it-yourself solution when a computer crisis strikes." This new do-it-yourself worker is having an impact on corporate productivity, and the IT department can increase employees’ efficiency by taking more control over what does and doesn’t happen in the office.
Got Trouble? Who Do You Call? When office workers have trouble with their computers, they call IT, right? Think again. Fifty-three percent try to fix the problem on their own or ask a colleague for help.
Notify the Help Desk, People Although many employees like to fix their own computer problems, 47% still first contact the help desk to get an issue resolved.
A Lack of Productivity The biggest productivity killer in the office is computer problems, like having a PC unexpectedly crash and needing to restart it, according to 29% of employees.
Workplace Distractions Although it might not surprise those with chatty colleagues, 25% of workers say their productivity declines when they are talking or interacting with coworkers.
Too Much Work, Too Little Time Another 22% of workers say the sheer amount of work they need to handle on a daily basis is enough to affect their productivity.
A Source of Angst Want to reduce irritation in the workplace? Try providing better computers as 16% of respondents say their malfunctioning work PC is a major cause of frustration.
Who’s to Blame? Bosses aren't so always great at meeting employees’ needs. In fact, 20% of respondents say their boss is the most frustrating aspect of their jobs.
About Those Fixer-Uppers Male workers are quite likely to try and fix their computer issues, with 46% of them saying they try to handle problems themselves.
Help Is Coming In comparison, 25% of women try to fix their computer problems instead of first contacting the help desk to get the issues solved.
Young and Willing Watch out for the young men in your office as 61% of them are likely to try to fix their own work computers.